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For procurement and due diligence

Capability statement

What we do, who we are, how we handle data, and what we have not done yet. Written for the person who has to fill in a supplier form.

The entity

Who you would be contracting with

Trading nameJOBLINKD
ABN80 241 124 181
StructureSole trader. Incorporation is in progress and we will say so here when it completes.
LocationBrisbane, Queensland
Contacthello@joblinkdapp.com
What we do

Services

  • Gap identification. We assess a person against a named occupation and identify the specific qualification, licence, ticket or check that stands between them and it.
  • Provider comparison. We compare every registered provider delivering that qualification on price, duration, delivery mode and intake, and obtain quotes on the person's behalf.
  • Employer introduction. Where a participant is ready, we introduce them directly to employers rather than submitting an application.
  • Caseload software. For employment services providers: consultant caseload, contract milestone tracking, activity recording and outcome reporting.
Data

How information is handled

Where it is storedAustralian region infrastructure. Personal information does not leave Australia except where a person uses an overseas AI service through the app, which is disclosed at the point of use.
Legal basisPrivacy Act 1988 and the Australian Privacy Principles.
Access controlRow level security on every table. A person's record is visible only to them and to an organisation they have chosen to share with.
Audit trailEvery access to a participant record is logged with a timestamp and is visible to the participant.
RetentionSet out in the privacy policy. A person can delete their account and data at any time from within the app.
Breach processNotifiable Data Breaches scheme. Set out in the privacy policy.

Full detail is in the privacy policy and the security page.

Accessibility

Conformance

We target WCAG 2.1 Level AA. We have tested and corrected heading structure, form labelling, colour contrast, keyboard access and error messaging across the site.

We have not commissioned an independent audit, and we will not claim conformance we have not had verified. If a specific conformance statement is required for a procurement, tell us and we will arrange the audit.

Our accessibility statement

Conflicts

How we are paid, and what it does not affect

We receive a fee from a training provider when someone enrols, and from an employer when someone starts work. Job seekers never pay us for anything connected to getting work.

That creates an obvious conflict, so we constrain it structurally rather than by policy. Comparison results are ordered on fit to the person's pathway, price and duration. A commercial relationship does not affect position, and every provider who delivers a qualification is shown whether they have a relationship with us or not.

We tell people when a qualification is not worth doing. That is the point of the service, and it is why the comparison can be trusted.

Automated decisions

Where software decides, and where a person does

  • Match scores and gap identification are generated by software and always show their reasoning.
  • No employment decision is made by software. We introduce, employers decide.
  • A person can see every factor used, and can correct anything wrong in their profile.
  • AI-drafted documents are always reviewed by the person before they are sent anywhere.
What we cannot claim

Read this before you rely on anything above

  • We are not a government agency and we are not funded by government.
  • We are not a registered training organisation and we do not deliver training.
  • We are not an approved Workforce Australia provider.
  • We have no completed contracts and no outcome data yet. When we do, it will be published here with dates and it will be checkable.
  • We have not been independently audited for accessibility or security.

If any of that is a barrier for a particular procurement, say so and we will tell you whether we can meet it. Get in touch.

Supply chain

Modern slavery

We are well below the reporting threshold under the Modern Slavery Act 2018, so no statement is required of us. We are recording our position anyway, because procurement asks.

We have no employees. Our supply chain is software services and Australian training providers. We do not source goods, and we do not use labour hire. If we ever engage contractors, we will check their arrangements before we do.

Complaints

If something goes wrong

Complaints go to hello@joblinkdapp.com and are acknowledged within two business days. If you are not satisfied with how we handle it, you can escalate to the Office of the Australian Information Commissioner for privacy matters, or the Australian Competition and Consumer Commission for conduct matters.

The full complaints process