Complaints

How to complain

Email hello@joblinkdapp.com with the word Complaint in the subject line, or write to us at [postal address]. Tell us what happened, when, who was involved, and what outcome you are looking for.

What happens

1. We acknowledge your complaint within 5 business days.
2. We investigate, which may include contacting an employer or education provider.
3. We respond in writing within 30 days with our findings and what we will do.
4. If you are not satisfied you can ask for it to be escalated to a director.

Complaints about privacy

Send these to hello@joblinkdapp.com. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner at oaic.gov.au or 1300 363 992.

Complaints about an employer or a job ad

Report the listing in the app or email hello@joblinkdapp.com. We remove listings that are not genuine, that ask applicants for payment, or that breach discrimination law. For pay and conditions, contact the Fair Work Ombudsman at fairwork.gov.au or 13 13 94. For workplace safety, contact WorkSafe Queensland at worksafe.qld.gov.au or 1300 362 128.

Complaints about a course or provider

Raise it with the provider first, as they must have a complaints process. For nationally recognised training you can then contact the Australian Skills Quality Authority at asqa.gov.au. For higher education, contact the Tertiary Education Quality and Standards Agency at teqsa.gov.au. For consumer issues, contact the Office of Fair Trading Queensland at 13 74 68.

Scams

Report suspected scams to us and to Scamwatch at scamwatch.gov.au. Never pay to apply for a job.